| Subsequent phone conversations with each teacher, lasting an average of 70 minutes, were audiotaped and transcribed by the researcher. |
| Next, using headphones, participants listened to one of the three audiotaped conversations, and then completed the 9-item questionnaire. |
| Each group session was audiotaped, and the tapes were transcribed verbatim. |
| All interactions with the pharmacists were audiotaped using a small tape recorder concealed by the pseudo-patient. |
| All interviews and focus groups were audiotaped and transcribed verbatim with participants' permission. |
| Focus groups were audiotaped and videotaped and later transcribed using the audiotaped versions of the meetings. |
