| Under TQM, manager's priorities are reordered, their decision making and control functions contract and their role as consultants and coachers grows. |
| One of the first studies to operationalise the CSFs of TQM using a survey-based approach was that of Saraph, Benson and Schroeder. |
| At Hamdan Bin Mohammed e-University, we believe that a society conversant with TQM practices can positively shape the future of the Arab World. |
| Although TQM has been widely studied, most studies occurred before the widespread development of electronic commerce. |
| The TQMscientists confirmed that the TQM creates a new environment through implementation its principles because TQM is not program nor tool but it is paradigm. |
| The construct of TQM includes among other things a new approach for managing human resource. |
