| The support help desk can be a complicated, stressful and challenging environment. |
| Users don't sit idle because of lost or forgotten identifiers, and the help desk doesn't spend time retrieving or replacing such tokens. |
| Several software options are on the market, but our help desk chose IBM's ViaVoice for Windows. |
| The help desk and IT support staff will act as ambassadors for your intranet initiative, so the sooner you garner their support the better. |
| This is planned to help significantly reduce help desk calls and create a more pleasant onboarding experience. |
| The documentation or knowledge base of the help desk continues to grow, as does the vendor's ability to handle more issues. |
