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What is customer service?

What is customer service? Here are some definitions.

Noun
  1. The act of providing services to customers before, during and after a purchase.
  2. A department that provides services to past customers.
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Examples
Squander Two has an amusing article about British customer service. Everything he says is true with knobs on.
They're the folks we've been buying from for years because of their very low prices, fast shipping, reputability and quality of customer service.
Businesses looking to save money by outsourcing customer service functions are risking losing customers and paying even more for the privilege.
They seem to really understand customer service over here, let me tell you.
I was still going for customer service jobs, but they didn't seem to pay as much as I needed.
The shop was analysed by an anonymous customer who judged them on things such as customer service and quality of shop layout.

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