| If the medical advisors disagreed with a specialist's report, the caseworker overruled the specialist. |
| This would imply a virtual doubling of caseworker productivity as a result of management culture and technology enabled redesign. |
| Ryan wants to address multigenerational poverty with caseworker assistance. |
| A single caseworker now handles each application from start to finish, reducing Chinese whispers. |
| As it turned out, none of them actually applied for the job, they were just put forward by their caseworker. |
| We also noted the Board has made recent improvements in certain areas of claims monitoring and caseworker training. |
