| One other thing you can do with Plaxo is to send a mail-out to your address book requesting that people update their own details. |
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| The number of respondents who replied to the mail-out survey was 16 per cent, less than one in six. |
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| We apologise to the customer concerned, but it was quite a large mail-out so must be seen in perspective. |
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| I suggest it was a mistake to do the mail-out on the 13 th February. |
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| Two weeks after the second mail-out, a third questionnaire was sent by certified mail and phone calls were made to determine willingness to participate. |
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| The second mail-out, sent one week after the advance-notice letter, included a personalized letter, a short survey, and a stamped, addressed return envelope. |
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