Keeping track of every entry in an accurate, organized and nonrepetitive manner is the key to a good help desk. |
This is planned to help significantly reduce help desk calls and create a more pleasant onboarding experience. |
Several software options are on the market, but our help desk chose IBM's ViaVoice for Windows. |
The on-screen approach is to send a piece of e-mail that looks like it comes from your company's help desk. |
I work at a midwestern university's network help desk for students, faculty, and staff. |
The support help desk can be a complicated, stressful and challenging environment. |